Refund Policy
Last updated: October 3, 2026 · Part of our Terms of Service.
14-day, 100% money-back guarantee
If AlertSnail isn't useful to you within your first 14 paid days — for any reason, no explanation required — email us and we return every cent. No retention scripts, no "let me check with my manager."
1. What's covered
- First 14 days of any new paid subscription (Starter $19, Growth $39, Agency $79): full refund, no questions asked.
- Outages on our side: if a monitored cluster goes un-scanned for more than 48 hours due to an AlertSnail failure (not a competitor site blocking all access), you may cancel mid-cycle with a prorated refund of the unused days — no 14-day window needed.
- Clear service failures: even after 14 days, if a digest error we caused demonstrably mislead a decision, talk to us. We settle these fairly and case-by-case, in the customer's favor when the fault is ours.
The free pilot costs nothing, so nothing to refund — you simply don't upgrade.
2. How to request a refund
- Email alertsnail.desk@gmail.com from your account email.
- Subject line:
Refund — [your plan]. The body can literally be the word "refund". We're serious. - We confirm receipt and process it — no forms, no phone calls, no exit survey wall.
3. Processing times and methods
| Payment method | Refund goes to | Timeframe |
|---|---|---|
| Credit card (via payment processor) | Original card | Initiated within 3 business days; appears per your bank (typically 5–10) |
| USDT (TRC-20) / USDC | The sending wallet | Within 3 business days, minus only the on-chain network fee |
4. Cancellation (so you never need a refund later)
You can cancel any renewal simply by replying "cancel" to any digest email or writing to support. Access continues to the end of the paid period; the next charge never happens. There are no long-term contracts and no cancellation fees, ever.
5. The few exceptions — stated plainly
- Guarantee abuse: repeatedly subscribing and claiming the 14-day refund across many accounts (e.g., a new email every month to run one free month) voids the guarantee for those accounts. One refund per customer per plan is the promise.
- Agency white-label deliverables: if we've produced and delivered custom PDF/HTML client reports at your request, the report portion is non-refundable; the monitoring subscription portion still follows this policy.
- After the window: renewals after day 14 are non-refundable as a lump sum — but they're still freely cancellable before the next charge, and prorated for our outages (section 1).
6. Why we can promise this
AlertSnail is automated end-to-end, so our marginal cost of serving you is low — which means we win by being useful, not by trapping you. If the product didn't earn its $19–79 in two weeks, you shouldn't pay for it. That's the whole philosophy.
7. Questions
Email alertsnail.desk@gmail.com — email is our only contact channel; AlertSnail is a digital service with no walk-in or postal address.